CAR-2-EUROPE PEUGEOT OR DS AUTOMOBILES CAR LEASING
In the case of vehicle damage or a breakdown bringing your vehicle to a standstill, Car-2-Europe (Peugeot or DS Automobiles) guarantee your mobility.
Assistance is available 7 days a week, 24 hours a day. An advisor will assist you in one of the following languages: French, English, Spanish, Portuguese.
- For Peugeot: +33 (0)1 47 89 24 24.
- For DS Automobiles: +33 (0)9 69 39 07 30.
What events are covered by this assistance?
- Breakdown bringing the vehicle to a standstill that cannot be repaired within the same day;
- Accident, vandalism or attempted theft bringing your vehicle to a standstill where the damage cannot be repaired within the same day;
- Vehicle theft.
How does the assistance work?
Important: Roadside assistance works within the limits of the countries covered or excluded from the contract.
Assistance intervention does not guarantee that you will not have to change your initial plans. No financial compensation will be offered in such a case.
Assistance and towing
- On-site assistance;
- Towing of vehicles to the nearest Peugeot or DS Automobiles.
In the case in which the vehicle is completely immobilized, you will have the choice between lodging or a rental car. he assistance support will be limited to a maximum amount of € 1 000 per incident. Transport and accommodation options cannot be cumulative
Lodging
- On-site lodging while awaiting repairs, as the case may be, are offered by Budget Assistance: 90 € TTC per night and per person;
- Meals, drinks, telephone calls and other miscellaneous fees remain your responsibility.
Rental car
For a rental in France: You must not take additional insurance with the rental company, no refund can be made. In the event of a claim : send a copy of the rental vehicle’s registration document on the day of the accident with a detailed declaration and the TT contract (Peugeot & DS) assistance file number on the email : customer-care.tt@car2europe.com
For a rental outside France: You must take an additional insurance with the rental company and ask for an invoice with the details of the insurance when you return the vehicle. In order to be reimbursed, you will have to send your detailed invoice with the additional insurance costs (excluding the deposit) subscribed with the TT contract (Peugeot & DS) assistance file number on the email : customer-care.tt@car2europe.com.
The rental vehicle must be returned with a full tank of fuel and without any damage. The rental vehicle must be returned to the same agency it was collected from. Costs related to the use of the rental vehicle (fuel, tolls, parking, additional costs, etc.) will remain your responsibility. The use of a rental vehicle may limit the number of countries in which you are allowed to travel.
Please note: Once the repairs have been completed, you must pick up your TT vehicle (Peugeot & DS) from the garage where the repair was carried out. Home delivery of the repaired vehicle will not be possible. These unplanned incidents may affect the initial course of your stay in Europe. However, no compensation can be claimed.
In the case of Force Majeure
The Car-2-Europe Peugeot or DS Automobiles Assistance shall not be held responsible for not fulfilling the above-stated commitments in the case of force majeure.
Force Majeure includes any event that is entirely out of the control of either party, notably:
- Requisition;
- Civil or foreign wars;
- Acts of terrorism or sabotage;
- Mobs and civil commotion;
- Natural disasters;
- Strikes, with or without occupation.
Exclusions
The Car-2-Europe Peugeot or DS Automobiles Assistance shall in no way intervene for incidents associated with the following:
- Manifest non-compliance of the manufacturer’s scheduled maintenance plan;
- Loss of keys and/or transponder cars (coded key);
- Misfuelling, running out of fuel or lubricant errors;
- Vehicle immobilization by authorities, notably for major infractions (speed and/or alcohol) or impound;
- Vehicle use in unauthorized countries;
- Participation in competitions, sports rallies or preparatory tests for such events;
- Getting the vehicle stuck;
- In the case of force majeure;
- Manifest misuse of the vehicle.
In the case of any of the above-mentioned incidents, the Assistance will invoice the entirety of engendered costs.
Telephone number to remember
Ensure that you always have the assistance number with you:
- For Peugeot: +33 (0)1 47 89 24 24.
- For DS Automobiles: +33 (0)9 69 39 07 30.
In the case of theft, accident, fire, broken windows…
Visit our Insurance page